Celebrating Black History Month: Meet Jasmine Knowlin
At Avangrid, equal opportunity in the workplace matters to us. We strive to build and sustain a diverse workforce with a rich mix of differences, inclusive workplaces where each of us feel valued and connected, and equitable opportunities to grow and develop – no matter where we work. As we celebrate Black History Month this month, we’re spotlighting employees who are members of the Avangrid African-American Council for Excellence (AAACE). Let’s meet, Jasmine Knowlin, Customer Advocate.
Tell us a little about your background and how you came to work at Avangrid.
I come from a multicultural family, and am the oldest in my maternal family. I am a single mother of a 12 year old boy who continues to push me to great lengths! When I first began higher education it was to become an educator. I later changed gears several times and ended up in a business class with a classmate who was employed at Rochester Gas & Electric who advised me of an opportunity to work at the contact center, which is where I started my career here at Avangrid. I was in that role for several years before starting in and becoming the team lead in the Energy Services and Installations/New Construction department and later becoming a Customer Advocate.
What is a particular accomplishment in your career here at Avangrid that you’re proud of?
I am a people person and truly enjoy being able to help others. I’m also very passionate about DEI so having the opportunity to be on the leadership team and be a local leader of the BRGs AAACE as well as CARE is something I am extremely grateful for and proud of. Additionally, I am proud of the work I am able to do in my role as a customer advocate and helping ensure the rights of vulnerable and HEFPA protected customers and making sure those customers are aware of resources available to them.
Who has had a significant influence on your life?
I have to say that my son has had the most significant influence in my life. He has given not only given me purpose, but has helped me find other passions and forces me focus and live out my purpose and passions.
As we commemorate Black History Month, what is a moment in Black history that influenced or shaped your life or that particularly resonates with you?
The election of the first Black President will always resonate with me. Although we still have ways to go, that moment shows us how far we have come and gives hope for what we can accomplish when we come together.
What is a cherished food or tradition from your cultural background that you celebrate?
I love a good summer time cookout, with good music, barbecue, watermelon, salad, card games, dancing and laughter.
Lastly, what is one thing about you that most people don’t know?
Two things: I come from an Italian background and family; and I am neurodivergent.
See more Black History Month profiles
